Frequently asked questions

Do you offer UK delivery?


Yes, we have a selection of hampers which can be delivered anywhere in the UK! Please check out our UK Delivery shop for more information ♡




Why are some hampers only available for collection?


Unfortunately some items are too fragile or too heavy inside the balloon to travel with a courier, so these balloons can only be collected from our HQ in Bournemouth ♡




Can I add my own gifts inside?


Yes, this option however is only available for local collection from our HQ in Bournemouth. Some small, lightweight items will be considered for UK delivery, please get in touch if you have a gift in mind - items like a single lipstick in a gift bag, or a baby outfit are ideal ♡




How quick is delivery?


Once posted, your balloon will arrive the next day! Balloons are usually disptached within a week of ordering, however we do ask for you to let us know the date you require the balloon, as most of our hampers are for special occassions, we want to ensure it arrives in time but not too early so it is still in perfect condition If you need an order sooner, please get in touch to discuss ♡




Does the balloon come inflated?


Yes! All of our balloons will arrive exactly as you see in the image. Fully inflated with a gift bow & tag so they can be sent directly to the receipient ♡




Are there any care instructions?


We recommend keeping your balloon away from direct sunlight as this can cause the balloon to cloud over. Stand time is approximately 1 week+ however, this can be affected by temperature/sun exposure and cannot be guaranteed. All balloons are applied with balloon shine however balloon will cloud over time dependant on the environment and care it’s in.




What happens if my balloon pops in transit?


We invested a lot of time into the perfect packaging & courier service to ensure our balloons arrive safely. We only use the best qualatex balloons, however they do have a very small fail rate. In the very unlikely event that your balloon has popped on arrival, please get in touch with us in the first instance and we will organise your gift to be returned to us, with a replacement to be sent out as soon as possible ♡




Can I personalise my balloon?


Yes absoloutely, we can personalise with any text, ribbons and gifts. If you need a colour that isn't available on our site please get in touch and we would be happy to help ♡





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